We want you to be happy with your purchase. IGS Design therefore offers customers the facility for exchanging goods, or obtaining a refund. All we ask is that the goods are unworn; that you provide suitable proof of purchase, and that the goods are returned in their original packaging to IGS Design within 14 days of receipt.
For online purchases your order can be returned by post. We would recommend using a guaranteed delivery service such as Royal Mail Recorded or Special Delivery, to ensure the goods are insured, and can be tracked, as IGS Design will not accept liability for goods lost in transit to us. The cost of return postage is at the customer’s expense, unless IGS Design has sent incorrect, damaged, or faulty goods.
Should you choose to return goods by post please ensure the item(s) are suitably packaged and labelled with the following address:
Returns Department
Its Got Soul Ltd,
PO Box 516,
LEEDS
LS17 1NE
We will require a copy of your Order Receipt is enclosed stating the reason for return e.g. size too large/small etc, and indicating whether you require either an exchange or refund.
Once your goods have been accepted your exchange or refund will be completed within 14 working days.
If you require an exchange this will be done for you providing stock is available. As a gesture of goodwill, we do not charge postage for sending the exchange item(s).
Q. If I return goods for an exchange, or refund, will I be refunded the shipping cost that was charged upon my order being dispatched?
We do not charge for dispatching your order.Should you return goods for exchange through the post as a gesture of goodwill we do not charge additional shipping for sending the alternative item(s).
Q. How long will it take to refund/exchange my order if I return goods via the post?
Once your goods have been accepted your exchange or refund will be completed within 14 working days. If you require an exchange this will be done for you providing stock is available. As a gesture of goodwill, we do not charge postage for sending the exchange item(s).
Q. How do I return goods from outside the UK?
We want you to be happy with your purchase. IGS Design therefore offers customers the facility for exchanging goods, or obtaining a refund. All we ask is that the goods are unworn; that you provide suitable proof of purchase, and that the goods are returned in their original packaging to IGS design within 14 days of receipt.
We would recommend using a guaranteed delivery service, to ensure the goods are insured, and can be tracked as IGS Design will not accept liability for goods lost in transit to us. The cost of return postage is at the customer’s expense, unless IGS Design has sent incorrect, damaged, or faulty goods.
Please ensure the item(s) are suitably packaged and labelled with the following address:
Returns Department
Its Got Soul Ltd,
PO Box 516,
LEEDS
LS17 1NE
For returns from outside the EU, please clearly mark the goods as a ‘Return to Supplier’ and that the parcel has zero value. This prevents unnecessary customs charges being levied on the return.
We will require a copy of your Order Receipt is enclosed stating the reason for return e.g. size too large/small etc, and indicating whether you require either an exchange or refund.
Once your goods have been accepted your exchange or refund will be completed within 14 working days.
If you require an exchange this will be done for you providing stock is available. As a gesture of goodwill, we do not charge postage for sending the exchange item(s).
Q. What should I do if the shoes are faulty?
We check every pair of shoes prior to dispatch, so you should never receive a faulty pair. If however there is a problem, please contact our customer service team on returns@itsgotsoul.co.uk who will do everything they can to put the problem right.
We want you to be happy with your purchase. IGS Design therefore offers customers the facility for exchanging goods, or obtaining a refund. All we ask is that the goods are unworn; that you provide suitable proof of purchase, and that the goods are returned in their original packaging to IGS Design within 14 days of receipt.
For online purchases, your order can be returned by post. We would recommend using a guaranteed delivery service such as Royal Mail Recorded or Special Delivery, to ensure the goods are insured, and can be tracked, as IGS Design will not accept liability for goods lost in transit to us. The cost of return postage is at the customer’s expense, unless IGS Design has sent incorrect, damaged, or faulty goods.
Should you choose to return goods by post please ensure the item(s) are suitably packaged and labelled with the following address:
Returns Department
Its Got Soul Ltd,
PO Box 516,
LEEDS
LS17 1NE
We will require a copy of your Order Receipt stating the reason for return e.g. size too large/small etc, and indicating whether you require either an exchange or refund.
Once your goods have been accepted your exchange or refund will be completed within 14 working days.
If you require an exchange this will be done for you providing stock is available. As a gesture of goodwill, we do not charge postage for sending the exchange item(s).
